Technical Support Guidelines

Objective
The Infotech Solutions of Texas Southmost College provides computer system as well as details
systems support for all trainees, faculty, as well as staff. The purpose of this guideline is to explain the standard
level of service that will certainly be guaranteed by the Infotech Services. It is likewise the objective of
this guideline to determine as well as delineate the limits of Modern technology Resources’ capacities as well as what will certainly not
be supported.

IT Support Northampton

” IT support” is defined as any type of questions made by end users to the Infotech Solutions regarding
any kind of failures, issues, issues, concerns, as well as other issues connecting to the operation and also connection of
college-owned PCs, servers, Website, software program, peripherals, telephone systems, mobile devices, and also other
equipment or properties.
The series of support offered as well as assured by the Information Technology Provider will certainly vary depending
on the nature of the problem, the variety of personnel or resources available to settle the problem, the
criticality of the property concerned, as well as other variables concerning the nature of the support requested. Concern
will normally be provided to mission-critical applications/workflows/assets first, moving down in priority
sequence.
Standards
The adhering to standard declarations omit the support of employees’ individual computer devices,
peripherals, software program, and services, unless prior functioning plans have been made according to
appropriate Texas Southmost University standards.
1. Software application Support: Assistance is provided for all core software as well as running systems
on Texas Southmost College workstations, servers, laptop computers, and also other computer devices.
Support is also offered department-specific software applications. Particularly, assistance
is attended to:
Abila
AD Astra
Adobe Creative Cloud Collection
Associate
Daxko Spectrum
General Canvas LMS assistance
Picture Now
Informer
MS Workplace Suite
TSC Online
Windows 7/8/8.1/ 10 OS
Wise Track

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